Amanda Hafics

Upcoming Exam Changes to PMI-ACP®-Curious?

Agile July 2, 2015

PMI-ACP® Exam is Changing Soon, This Guide Can Help

PMI® changes to the PMI Agile Certified Practitioner (PMI-ACP) ® examination have begun and the new version of the exam goes into effect starting October 14, 2015. We want to be sure that those who have taken the exam as well as those who are planning to do so have a clear understanding of how to prepare for these changes and what you really need to know. Written by RMC Editorial Staff and Mike Griffiths, PMI-ACP® and member of the PMI-ACP® Steering Committee, this guide will answer everything you need to know about the upcoming changes. RMC supports the Agile Certified Practitioner (PMI-ACP) ® designation.

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Customer Service, Please

Communications Management February 9, 2015

“For English, please say or press 1,” so you press 1. The friendly automated voice says, “I am sorry. I did not get that. What would you like to do?” So you say “1.” The friendly voice then asks, “Did you say ‘1’? Press or say 1 for yes, and 2 for no.” So you say, “Customer service.” The voice replies right back with, “Okay, I will transfer you to a representative, BUT first, please tell me the reason for your call,” followed by a list of options that are not relevant to your call. Here, then, are your options, and not one of them is what you need, so you repeat “customer service” and she repeats the same list. By this point, five minutes have passed and you don’t even have a spot in the customer service center queue.

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The Value of Training

Fundamentals January 7, 2015

Organizations everywhere are becoming increasingly aware that skills gaps are lowering their chances of finding and keeping capable employees. Educators and employers have different perceptions of college graduates entering the field: 72 percent of educational institutions believe recent graduates are ready for work, but only 42 percent of employers agree. So, many organizations believe there’s a problem when it comes to hiring employees with the necessary skills. But what may be less clear is that failing to address skills gaps through training can also make it harder to retain worthy employees, who may be frustrated at not being able to grow and develop their skill set.

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Amanda Jones

PMI-ACP® Exam is Changing Soon, This Guide Can Help