Rita Mulcahy's Original Exam Prep ™

Customer Service

Customer Service, Please

“For English, please say or press 1,” so you press 1. The friendly automated voice says, “I am sorry. I did not get that. What would you like to do?” So you say  “1.” The friendly voice then asks, “Did you say ‘1’? Press or say 1 for yes, and 2 for no.” So you say, “Customer service.” The voice replies right back with, “Okay, I will transfer you to a representative, BUT first, please tell me the reason for your call,” followed by a list of options that are not relevant to your call. Here, then, are your options, and not one of them is what you need, so you repeat “customer service” and she repeats the same list. By this point, five minutes have passed and you don’t even have a spot in the customer service center queue.
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