eLearning Support and Terms of Use

Most Common Issues

I can’t log in/password reset not working

Contact customer service at elearning@rmcls.com to request a new password.

I can log in, but the course won’t launch

Our eLearning courses automatically launch in a new pop-up window from page 4 of 6 of the main course portal. If the course doesn’t automatically launch in a new window, select View on the course launch page (see below). If the course still doesn’t launch, check your browser to see if a pop-up window was blocked.

If blocked, select Options and always allow our eLearning domain: https://learn.rmcproject.com. Or, navigate to your browser’s pop-up settings and add https://learn.rmcproject.com to your list of allowed sites.

 

I can log in and launch the course, but the course shuts down as soon as I click a page from the course menu

Try this:

  1. Launch the course.
  2. When you get to the message that says “You have previously been in this lesson. Would you like to return to the last visited location?”, select CANCEL, you should see the course tutorial (page 0.1).
  3. Select NEXT to get to page 0.2.
  4. Then use the course menu to navigate to any page.

If you continue to have problems, contact RMC Learning Solutions at elearning@rmcls.com for support. Include the following Information:

  1. Is this a company computer or a home computer?
  2. What kind of firewalls do you have? Please be as specific as possible.
  3. What is your laptop, desktop, or mobile device make and model?
  4. What is your Operating System?
  5. What exact Internet Browser and version are you using?
  6. Send screen shots of the steps you are taking to log in, launch the course, and the point at which it stops working for you so we can see what is happening on your end.
  7. Include screen shots of any error messages.
The course launches, but is completely blank.

A few of our eLearning courses include text-entry exercises that appear throughout the course. There are certain characters that will cause the entire course to appear “blank” when launched if they are typed in to any of these text-entry exercises.

If you are experiencing this issue, contact RMC Learning Solutions at elearning@rmcls.com to re-set your access.

Then, avoid entering the following characters into any text-entry exercise within our course:

  • %
  • =
  • ;
I'm getting an OPCV error or a Time-Out window.

This error can appear after a temporary disconnect from the Internet. Even a brief 5 second interruption that may not be noticeable during regular Internet browsing can cause this error to appear in our learning portal.

This error can also appear if there is an extended period of inactivity while using any of our eLearning courses.

In either case, if you are seeing this error, do the following:

  1. Log out of the course
  2. Shut down any open Internet browser you have
  3. Clear your cache
    Go to: https://www.wikihow.com/Clear-Your-Browser’s-Cache for instructions on how to clear cache
  4. Log back in again
  5. Select the course and choose Resume.
  6. Navigate back to the Course Launch Page and re-launch the course

If you continue to have problems, contact RMC Learning Solutions at elearning@rmcls.com for support. Include the following Information:

  1. Is this a company computer or a home computer?
  2. What kind of firewalls do you have? Please be as specific as possible.
  3. What is your laptop, desktop, or mobile device make and model?
  4. What is your Operating System?
  5. What exact Internet Browser and version are you using?
  6. Send screen shots of the steps you are taking to log in, launch the course, and the point at which it stops working for you so we can see what is happening on your end.
  7. Include screen shots of any error messages.
The Cumulative Time for my course is not accurate.
Example

RMC is able to accurately view usage data in our admin system. However, the “Cumulative Time” that you see does not always accurately reflect the total time you have spent in the course. If there is any discrepancy, simply ignore the Cumulative Time calculation.

 

You shouldn’t have any issues getting a certificate of completion once you have completed the course. But if you do, contact customer service at elearning@rmcls.com to request a completion certificate.

The course is not tracking my progress

Our eLearning courses are designed to track each page the user has visited by placing a green checkmark next to the page title in the course menu. When you exit the RMC Learning Portal, make sure to select the button rather than simply X’ing out of the browser window or tab. In some environments, closing the course improperly can cause the page tracking to fail.

If you have viewed pages in your eLearning course, but they are not being tracked in the course menu, contact RMC Learning Solutions at elearning@rmcls.com for support.

Include the following Information:

  1. Is this a company computer or a home computer?
  2. What kind of firewalls do you have? Please be as specific as possible.
  3. What is your laptop, desktop, or mobile device make and model?
  4. What is your Operating System?
  5. What exact Internet Browser and version are you using?
  6. Your full name and email address
I can’t get my certificate of completion

Completion certificates are automatically generated after you access every page in your eLearning course. If you have accessed every page, completed the exercises and quizzes, and filled out the survey, but still are not able to view your certificate, contact customer service at elearning@rmcls.com to request a certificate of completion.

My course expired

All RMC eLearning courses are purchased on a subscription basis. Your course subscription begins the first time you access your eLearning course. Access to any course will automatically be disabled by our system after the subscription time limit expires. Contact customer service at elearning@rmcls.com to purchase an extension.

Other

If you have any issues not listed here, contact RMC Learning Solutions at elearning@rmcls.com for support. Include the following Information:

  1. Is this a company computer or a home computer?
  2. What kind of firewalls do you have? Please be as specific as possible.
  3. What is your laptop, desktop, or mobile device make and model?
  4. What is your Operating System?
  5. What exact Internet Browser and version are you using?
  6. Send screen shots of the steps you are taking to log in, launch the course, and the point at which it stops working for you so we can see what is happening on your end.
  7. Include screen shots of any error messages.
  8. Your full name and email address

System Requirements & eLearning Course Policies

Please note the system requirements below. For more detailed eLearning Course Policies click here.

Browsers: Internet Explorer 8.0 and higher, or any version of Firefox, Chrome, Safari, or Edge

Internet: Requires an internet connection (WIFI recommended)

Mobile: Compatible with computers or tablets with a 6-inch or larger screen. Our eLearning courses are not optimized for use on phones or other devices with small screens.

Settings: JavaScript, cookies, and popups must be enabled in your browser

eLearning License Agreement, Trademarks, Permissions, and Attributions

Trademarks, Permissions, and Attributions

Tricks of the Trade and PM FASTrack are registered trademarks of RMC Project Management, Inc.

Agile FASTrack and BA FASTrack are trademarks of RMC Project Management, Inc.

PMI, PMP, PMBOK, CAPM, PMI-ACP, PMI-PBA, PMI-RMP, PgMP, and OPM3 are registered marks of the Project Management Institute, Inc.

IIBA® and the IIBA® logo are registered trademarks owned by International Institute of Business Analysis.

This course may include one or more the following terms copyrighted by the Project Management Institute, Inc.: Project Management Institute (PMI)®, Project Management Professional (PMP)®, A Guide to the Project Management Body of Knowledge (PMBOK® Guide), Certified Associate in Project Management (CAPM)®, PMI Agile Certified Practitioner (PMI-ACP)®, PMI Professional in Business Analysis (PMI-PBA)®, PMI Risk Management Professional (PMI-RMP)®, Program Management Professional (PgMP)®, or Organizational Project Management Maturity Model (OPM3)®.

This publication may contain material from A Guide to the Project Management Body of Knowledge (PMBOK® Guide)—Sixth Edition, which is copyrighted material of, and owned by, Project Management Institute, Inc. (PMI), copyright 2018. This publication has been developed and reproduced with the permission of PMI. Unauthorized reproduction of this material is strictly prohibited.

License Agreement

Policy for RMC Online Training Courses
Please read the following policy statements before continuing.
Copyright License Agreement
This Copyright License Agreement (“Agreement”) is a legal agreement between RMC Learning Solutions, Inc. (“RMC”) and you (“Licensee”). By clicking the “Next” button above, and accessing this eLearning Course and/or printing any materials from this eLearning Course, Licensee agrees to be bound by this Agreement’;;s terms and conditions.

RMC owns or licenses all intellectual property rights (including, where applicable, copyright, trademark, domain name, trade secret, and patent rights) in all materials provided by RMC in connection with this Agreement (“Course Materials”), including without limitation any and all materials or other works created by RMC relating to the delivery of this eLearning Course, including any structure or code developed or created by RMC or at the direction of RMC.

RMC hereby grants a limited, non-exclusive license to Licensee to access and use the Course Materials solely and exclusively in connection with the course during the Subscription Period, including keeping materials for personal reference, making notes and checklists, and creating working tools to be utilized by the student for his or her personal use. For purposes of this Agreement, the Subscription Period is the period in which Licensee may access the Course Materials and is identified in the course description. Subscription lengths are typically one hundred eighty days (180) for prep courses, three (3) days for refresher courses and thirty (30) days for all other courses. None of the materials provided in connection with the course may be copied, sold, conveyed, or otherwise provided to any third party except as expressly provided herein. These licenses do not include the right to use Course Materials to provide any training to any person, party, or entity for any purpose including, but not limited to, preparing such persons for taking the PMP Examination. Licensee may not sublicense or disclose the Course Materials (or any derivative products created from them) to third parties in any form for any reason. RMC owns any derivative products created by Licensee except any portions that include Licensee’s own confidential information or pre-existing intellectual property (or that of any third party). Licensee will not alter, develop derivative products, or otherwise use the Course Materials as a whole or in part in any form or any purpose. Licensee will not remove RMC’s copyright and trademark on the Course Materials and will add RMC’s copyright on the RMC-owned portion of all derivative works created by Licensee. If any of these terms and conditions is not met, RMC reserves the right to revoke the license granted by this Agreement.

As a participant in an RMC online course, Licensee owns any original material that Licensee creates and enters online as part of the course, including Licensee’s comments and testimonials about the quality of the course and the instructor (“Testimonials”), messages posted in chat and threaded discussion, and project deliverables (collectively “Licensee’s Material”) submitted online or sent via e-mail to the course instructor. Licensee hereby gives RMC a license to share Licensee’s e-mail address with other students in certain team-based courses, use Licensee’s Testimonials for marketing purposes, share all other Licensee’s Material with other RMC students, and to use Licensee’s material for RMC’s own business purposes. Except for the Testimonials (which RMC may use for marketing purposes), the Licensee agrees not to sell, license, or otherwise make Licensee’s Material available to any party other than RMC and its students.

RMC does not warrant or guarantee that the Course Materials will satisfy the intended use by Licensee. RMC IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, OR DATA, WHETHER IN AN ACTION IN CONTRACT, TORT, PRODUCT LIABILITY, STATUTE, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF THOSE DAMAGES. RMC’s liability with respect to the Course Materials provided hereunder will not exceed the amount that Licensee paid for this eLearning Course, even if any term of this Agreement fails of its essential purpose.

Licensee hereby indemnifies and will defend and hold RMC harmless against all claims, damages, injuries or deaths, judgments, liabilities, and expenses (including legal costs and attorney fees) arising from or in connection with Licensee’s breach of the conditions to this License, or Licensee’s negligence or violation or alleged violation of RMC’s proprietary information, trademark, copyright, or patent. The obligation to indemnify will survive the termination of this Agreement.

This is the entire Agreement between the parties as to the subject matter hereof and supersedes all other agreements, express or implied, written or oral. No modification of, or amendment to, this Agreement shall be binding unless in writing and signed by both parties. Invalidity or unenforceability of one or more provisions of this Agreement shall not affect any other provision of this Agreement. Licensee may not assign this Agreement without the prior written consent of RMC. Neither failure nor delay on the part of any party to exercise any right, remedy, power, or privilege hereunder nor course of dealing between the parties shall operate as a waiver thereof, or of the exercise of any other right, remedy, power, or privilege. The Agreement will be governed by and construed according to the laws of the United States of America, and specifically the State of Minnesota, without regard to its choice of law rules, and specifically excluding the U.N. Convention on Contracts for the International Sale of Goods. Any lawsuit filed regarding this Agreement must be filed in the United States District Court for the District of Minnesota, United States of America. Any notices required or authorized to be given hereunder shall be deemed to be given when mailed by certified or registered mail, postage prepaid, as follows

To RMC:
Customer Service
RMC Learning Solutions
10953 Bren Road East
Minnetonka, MN 55343

Your Subscription Period Begins the First Time You Log In
Your Subscription Period begins the first time you use this Username and Password to log into the course system and access the course. RMC recommends that you write down the date and time of your first login, so you may keep track of your course expiration. Access to any particular course will automatically be disabled by our system after the purchased number of days, so we encourage you to manage your time wisely and always be aware of the time you have remaining.

License Expiration:
This license will expire one year from the date of purchase if you do not access it (fail to initiate the Subscription Period), or after its defined subscription length—typically 3 days, 30 days or 180 days—once you do access it. Please see the course details page or your purchase receipt for the exact subscription length. For multiple courses purchased as part of a PDU bundle, all courses within the bundle will expire three years from the date of purchase if they are not accessed, or after their defined subscription lengths if they are accessed—whichever comes first.

eLearning Users are Not Allowed to Share Account Access
Under no circumstances is it permissible for two or more people to share the same eLearning account. An eLearning account is similar to a software license, in that the permission to use the service lies solely with one person. eLearning subscriptions are not transferable, and cannot be shared or resold. If account activity indicates multiple users on one account, the account will be terminated immediately and no refund will be given.

eLearning Users are Not Allowed to Teach or Instruct from the Online Course
Although there are a number of people teaching directly (with permission) from RMC’;;s PMP® Exam Prep textbook, no one will be given permission to use RMC’;;s eLearning course as an instructional tool for ANY REASON. Doing this is equivalent to sharing account access, and as stated above this is strictly prohibited.

There are No Refunds Available for eLearning
Once your account is activated and you have logged in for the first time, there will be no refunds available on your purchase of eLearning. If you are unsure whether or not your computer system is compatible with eLearning, we encourage you to take our free sample lesson prior to purchasing.

Hardware/Software Requirements

Flash-Based Format:
Adobe stopped supporting Flash Player beginning December 31, 2020, as previously announced in July 2017. As a result our Flash courses are no longer supported. Most of our older Flash-based eLearning courses have been updated and re-built in HTML. If you purchased a Flash-based course from RMC and never accessed it, please contact contact RMC Learning Solutions Customer Service – Online Products at 952-846-4484. Or e-mail the department of online education at elearning@rmcls.com.
MOBILE AND TABLET USERS:
Our courses may play on some mobile and tablet devices, however, the course(s) interactions, exercises and media may not work as intended on these mobile devices. RMC recommends that you review the sample lesson for the course you intend to purchase prior to registering, to verify compatibility with your environment.

WORK ENVIRONMENTS:
Our streaming media uses Protocol RTMP on ports 1935, 443 and 80. If you are having trouble using our courses through a firewall at work, please let your System Administrator know these ports must be enabled for streaming media.

HTML5-Based Format:

  • Cross-platform compatible with Microsoft Internet Explorer 8.0 and higher, or any version of Firefox, Chrome, Safari, or Edge.
  • Requires a device (computer or tablet—6 inch screen minimum) connected to the Internet.
  • Broadband Internet recommended.
  • JavaScript and cookies must be enabled in your browser.
  • Pop-ups should be allowed.
  • This course will use data if viewed in a mobile environment.

The courses may run on other configurations, but regardless of your configuration, we advise you to try the sample lesson for the course you are considering, to ensure that course will function reasonably on your system. A broadband connection of 512 kbps or higher is recommended for use of this online course. The course should work at a minimum of connection speed of 150 kbps, however some pages may load slowly.

Problems or Questions?
If any problems or questions arise while taking this course, contact RMC Learning Solutions Customer Service – Online Products at 952-846-4484. Or e-mail the department of online education at elearning@rmcls.com.