eLearning Course Support

Most Common Issues

I can’t log in/password reset not working

Contact customer service at elearning@rmcls.com to request a new password.

I can log in, but the course won’t launch
Our eLearning courses automatically launch in a new pop-up window from page 4 of 6 of the main course portal. If the course doesn’t automatically launch in a new window, select View on the course launch page (see below). If the course still doesn’t launch, check your browser to see if a pop-up window was blocked. If blocked, select Options and always allow our eLearning domain: https://learn.rmcproject.com. Or, navigate to your browser’s pop-up settings and add https://learn.rmcproject.com to your list of allowed sites.
 
I can log in and launch the course, but the course shuts down as soon as I click a page from the course menu

Try this:

  1. Launch the course.
  2. When you get to the message that says “You have previously been in this lesson. Would you like to return to the last visited location?”, select CANCEL, you should see the course tutorial (page 0.1).
  3. Select NEXT to get to page 0.2.
  4. Then use the course menu to navigate to any page.

If you continue to have problems, contact RMC Learning Solutions at elearning@rmcls.com for support. Include the following Information:

  1. Is this a company computer or a home computer?
  2. What kind of firewalls do you have? Please be as specific as possible.
  3. What is your laptop, desktop, or mobile device make and model?
  4. What is your Operating System?
  5. What exact Internet Browser and version are you using?
  6. Send screen shots of the steps you are taking to log in, launch the course, and the point at which it stops working for you so we can see what is happening on your end.
  7. Include screen shots of any error messages.
The course launches, but is completely blank.

A few of our eLearning courses include text-entry exercises that appear throughout the course. There are certain characters that will cause the entire course to appear “blank” when launched if they are typed in to any of these text-entry exercises.

If you are experiencing this issue, contact RMC Learning Solutions at elearning@rmcls.com to re-set your access.

Then, avoid entering the following characters into any text-entry exercise within our course:

  • %
  • =
  • ;
I'm getting an OPCV error or a Time-Out window.

This error can appear after a temporary disconnect from the Internet. Even a brief 5 second interruption that may not be noticeable during regular Internet browsing can cause this error to appear in our learning portal.

This error can also appear if there is an extended period of inactivity while using any of our eLearning courses.

In either case, if you are seeing this error, do the following:

  1. Log out of the course
  2. Shut down any open Internet browser you have
  3. Clear your cache
    Go to: https://www.wikihow.com/Clear-Your-Browser’s-Cache for instructions on how to clear cache
  4. Log back in again
  5. Select the course and choose Resume.
  6. Navigate back to the Course Launch Page and re-launch the course

If you continue to have problems, contact RMC Learning Solutions at elearning@rmcls.com for support. Include the following Information:

  1. Is this a company computer or a home computer?
  2. What kind of firewalls do you have? Please be as specific as possible.
  3. What is your laptop, desktop, or mobile device make and model?
  4. What is your Operating System?
  5. What exact Internet Browser and version are you using?
  6. Send screen shots of the steps you are taking to log in, launch the course, and the point at which it stops working for you so we can see what is happening on your end.
  7. Include screen shots of any error messages.
The Cumulative Time for my course is not accurate.
Example RMC is able to accurately view usage data in our admin system. However, the “Cumulative Time” that you see does not always accurately reflect the total time you have spent in the course. If there is any discrepancy, simply ignore the Cumulative Time calculation.   You shouldn’t have any issues getting a certificate of completion once you have completed the course. But if you do, contact customer service at elearning@rmcls.com to request a completion certificate.
The course is not tracking my progress

Our eLearning courses are designed to track each page the user has visited by placing a green checkmark next to the page title in the course menu. When you exit the RMC Learning Portal, make sure to select the button rather than simply X’ing out of the browser window or tab. In some environments, closing the course improperly can cause the page tracking to fail.

If you have viewed pages in your eLearning course, but they are not being tracked in the course menu, contact RMC Learning Solutions at elearning@rmcls.com for support.

Include the following Information:

  1. Is this a company computer or a home computer?
  2. What kind of firewalls do you have? Please be as specific as possible.
  3. What is your laptop, desktop, or mobile device make and model?
  4. What is your Operating System?
  5. What exact Internet Browser and version are you using?
  6. Your full name and email address
I can’t get my certificate of completion

Completion certificates are automatically generated after you access every page in your eLearning course. If you have accessed every page, completed the exercises and quizzes, and filled out the survey, but still are not able to view your certificate, contact customer service at elearning@rmcls.com to request a certificate of completion.

My course expired

All RMC eLearning courses are purchased on a subscription basis. Your course subscription begins the first time you access your eLearning course. Access to any course will automatically be disabled by our system after the subscription time limit expires. Contact customer service at elearning@rmcls.com to purchase an extension.

Other

If you have any issues not listed here, contact RMC Learning Solutions at elearning@rmcls.com for support. Include the following Information:

  1. Is this a company computer or a home computer?
  2. What kind of firewalls do you have? Please be as specific as possible.
  3. What is your laptop, desktop, or mobile device make and model?
  4. What is your Operating System?
  5. What exact Internet Browser and version are you using?
  6. Send screen shots of the steps you are taking to log in, launch the course, and the point at which it stops working for you so we can see what is happening on your end.
  7. Include screen shots of any error messages.
  8. Your full name and email address

System Requirements & eLearning Course Policies

Please note the system requirements below. For more detailed eLearning Course Policies click here.

Browsers: Internet Explorer 8.0 and higher, or any version of Firefox, Chrome, Safari, or Edge

Internet: Requires an internet connection (WIFI recommended)

Mobile: Compatible with computers or tablets with a 6-inch or larger screen. Our eLearning courses are not optimized for use on phones or other devices with small screens.

Settings: JavaScript, cookies, and popups must be enabled in your browser