FASTrack® Software Technical Support

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We offer live support between the hours of 8 a.m. and 5 p.m., US Central Time, Monday through Friday (except US Holidays)

For fast resolution call 952-846-4484 or email fastrack@rmcls.com

Be sure to include your contact information, any license keys, serial numbers and/or order invoice numbers, as well as a description of the problem. We will respond to all support inquires within one business day-most often responding on the same day.

Information in this FAQ is applicable to the desktop versions of FASTrack (CD or downloadable). If you have a FASTrack Cloud subscription and need support, please contact us at the phone number or email address listed above, or complete our contact form.

Most Common Issues

RMC has begun offering FASTrack exam simulation software in two formats:

  • FASTrack Cloud (internet-browser based subscription)
  • Downloadable/CD (installed Windows software with time-limited license)

Not all software is available in the newer Cloud format. If you have a FASTrack Cloud subscription and need support, please call 952-846-4484, email fastrack@rmcls.comor complete this contact form.

For all versions of Downloadable/CD FASTrack software, some support and download information is below. If you can't find your answers here, please use the contact information above.

You need "Administrator" or "Power User" rights to install FASTrack.

To determine if you have sufficient rights, first login to your machine using the account you will use when installing/using the software.

  1. Click Start, Control Panel, User Accounts
  2. Under the "User" tab (or the "Manage User Accounts" link), your login account should belong to the group "Administrators" or "Power Users." If not, you or your system administrator will need to change this.

If you work in a restrictive environment, you might be able to get your system administrator to temporarily grant you the rights you need to install the software, then remove those rights after the installation is complete.

Note: The computer user account that will be used for accessing the software must be the same as the computer user account used to install the software. Do not have an IT administrator install the software under their account.

Please note that there is no separate "Demo Version" of the software. The fully licensed software will initially install in Demo Mode. Successfully activating/registering the software with a valid serial number will unlock the full functionality.

While running the software in Demo Mode, you can take, review, and score exams, run the tutorial, and view the help files. The exam database is limited to about 24 questions while in Demo Mode. The demo status of the software is "upgradeable" to a full version simply by activating/registering the software using a valid serial number. No reinstallation is required.

Most Invalid Serial Number errors result from typographical errors on the part of the user or a common misinterpretation of the alphanumeric characters. Be particularly careful of letters and numbers that are often involved in serial number typographical errors:

  • 0 - O
  • 1 - I
  • 2 - Z
  • 5 - S
  • 8 - B

Serial numbers in the CD case are printed in uppercase letters. Our software registration system will accept the serial number with or without dashes or spaces in either uppercase or lowercase.

If you have made several attempts, and you are still receiving an Invalid Serial Number error when trying to register the software, please contact us at 952-846-4484 or email fastrack@rmcls.com

NOTE: In some instances, this error will result from a different problem. In those cases, a manual (offline) registration may resolve the issue. More information is available here.

Most common description: Software Activation/Registration Fails AFTER Submitting User Information During a Screen that says "Contacting RMC Server to process registration. Please Wait."

Sometimes software Activation/Registration fails when it attempts to access the RMC registration server on the internet. This can be caused by many environmental variables. To work around this issue, try to force the software to register offline. This process involves a few steps.

First, be sure the software works correctly in Demo Mode. If the Demo Mode seems to be working correctly and the problem only appears when Activating/Registering the software, then continue.

Second, if you are receiving an Invalid Serial Number error, be sure that you are not making a common typographical error. More information on this is available here . If you are certain you are entering the correct serial number, then continue:

  1. If installing from CD, remove the FASTrack CD from your CD ROM drive.
  2. Login to your computer using the account you will normally use to access the software.
  3. If you are not currently using the latest FASTrack version, update now.
  4. If you have not tried to register using the latest version yet, try to register the software normally. Your problem will most likely be solved with the latest version.
  5. If you are still having problems connecting to the server AND you are using the latest version, we will force a Manual Registration by following the steps below.
    1. Run the FASTrack software by double clicking the desktop icon.
    2. When you are presented with the options: "Demo," Activate," or "Buy," choose "Activate."
    3. When prompted to enter the license serial number, enter "MANUAL" (all caps, no quotes) and click next
    4. You will reach a screen that prompts you for a Site Key. RMC will need to generate a Site Key for you. Email fastrack@rmcls.com with a request for a Site Key and be sure to include your contact information, license serial number, and Site Code in the email.
    5. DO NOT uninstall or reinstall the software at this point. Doing so will make your Site Code and Site Key invalid.
    6. If you need to close the application before you receive the Site Key, you will need to type "MANUAL" in the license serial number field again to get back to the Site Key entry screen when you are ready to enter the Site Key.
    7. Once you have a Site Key from RMC and you are back to the Site Key entry screen, enter your 18-digit license serial number and your Site Key and click next.

We will respond with a Site Key during our regular business hours 8 a.m. to 5 p.m. Central Time, Monday through Friday.

System Requirements

  • 600 Mhz Intel Pentium III processor or equivalent
  • Windows 7, Windows 8, and Windows 10 (32bit and 64bit)
  • 128 MB RAM (256 MB recommended)
  • 100 MB available disk space
  • Administrator privileges for installation (if you are not the computer owner)
  • Software must be installed to a local hard drive and cannot be installed to a server or shared drive

NOTE: The desktop FASTrack software is not compatible with or supported in any Mac environment. If using a Mac, see if a comparable FASTrack Cloud version is available for your exam type.

  • 600 Mhz Intel Pentium III processor or equivalent
  • Windows XP (32bit x86), Windows Vista (32bit x86), Windows 7 (32bit and 64bit), Windows 8 (32bit and 64bit)
  • 128 MB RAM (256 MB recommended)
  • 100 MB available disk space
  • Administrator privileges for installation (if you are not the computer owner)
  • Software must be installed to a local hard drive and cannot be installed to a server or shared drive

NOTE: The desktop FASTrack software is not compatible with or supported in any Mac environment. If using a Mac, see if a comparable FASTrack Cloud version is available for your exam type.

Complete FASTrack Support FAQ

For any version FASTrack currently sold or supported, the latest release of the CD/Downloadable software will be available here. Information on versions available in the newer FASTrack Cloud offering is available at this link.

Information on upgrading to newer versions of FASTrack is available here.

Be sure to research and make sure that the version of the software you are using applies to the current exam offering. This is especially important during times of transitions between exam standards, as major changes to tested items often occurs. If you need help, contact us at 952-846-4484 or email fastrack@rmcls.com.

For the Downloadable/CD software, there are help files available with the installation. In the Cloud versions of the software, there are various contextual help links available within the software interface.

Normally, the registration of the FASTrack software occurs automatically through an Internet connection. However, if you do not have access to an internet connection, we can help you manually register the software. Contact us at 952-846-4484 or email fastrack@rmcls.com.

For the Downloadable/CD software, you do not need to have an internet connection to use the software. FASTrack Cloud requires a constant internet connection.

Yes. You need "Administrator" or "Power User" rights to install the Downloadable/CD software. More information on this topic is available here.

No. For security reasons, the questions contained in the FASTrack database cannot be printed, packaged, or exported to a master file for any reason.

No. All versions of FASTrack are single-user applications. Licenses/Subscriptions may not be transferred, re-sold, shared, or used by more than one person (the original user) in any way. FASTrack may not be installed on any computer where more than one person would be using it. License agreements for various versions of FASTrack are available here.

RMC does not offer a multi-user or corporate site license for FASTrack. A single-user license must be purchased for each user of the software. However, RMC does offer various bulk discounts or partner discounts. For more information, contact us at 952-846-4484 or email fastrack@rmcls.com.

Two installations are allowed for those who would like to study in two different places (home and work).

No. The second installation is allowed but not guaranteed. RMC will not offer full or partial refunds to customers with one working installation.

Most FASTrack Downloadable/CD software is sold with a one-year license. This means the software is valid for exactly one (1) year from the date of initial registration. Supported exam types change regularly, and we do not want people to study using old or outdated versions of the software. Furthermore, in the case of the PMP® Exam, PMI allows one (1) year from the date of the application to pass the exam. If you feel that you need more than one year to study for any exam, you should consider taking one of our instructor-led classes. License agreements for various versions of FASTrack are available here.

RMC offers a one-time three-month extension for $75.00. More information is available here.

It is not a problem if you are purchasing new software that has not been used. However, if the software for sale has been used by someone else, it would be a violation of the license agreement and international copyright law to sell or use that software license. You will most likely have problems installing and/or registering the software if it has been used already. Amazon.com is a legitimate reseller of our products, and they do not sell used FASTrack software. However, we have seen several independent sellers post used software for sale using Amazon.com's Marketplace, eBay, or other shopping sites. Unless you are purchasing the software directly from RMC, Amazon.com, or a different legitimate reseller, until you receive the license key, there is no way to determine whether the installations have been used. RMC will not support users if they are using the software in violation of the license agreement.

No. FASTrack software may not be installed on any computer where more than one person would be using it. Every person who wants to use the software or view the question database would have to purchase their own license serial number. Furthermore, sharing of Cloud licenses is also not allowed. License agreements for various versions of FASTrack are available here.

No. The FASTrack software and subscriptions may not be given away, sold, or transferred in any way if the software has already been used.

FASTrack may not be:

  • Used in a classroom without permission.
  • Projected in class without permission.
  • Reprinted without permission.
  • Shared in any way. It comes with a single-user license.
  • Reused or transferred to another individual after initial use.

Please ask us about our Partner Programs to receive quantity discounts on purchases and gain permission to use our materials in ways beyond what is available under copyright laws. For more information, contact us at 952-846-4484 or email fastrack@rmcls.com

Since the FASTrack software is a single-user license, RMC needs to be able to verify the user of the software. Should you require support, RMC will need to verify the information entered when registering the software. Therefore, if you falsify ANY required information, RMC reserves the right to deny support for this product. RMC does not share your user information with anyone.

Normally, the registration of the Downloadable/CD software occurs automatically through an internet connection. If you are asked to enter in a site key, that indicates your computer is not connected to the internet or there is something blocking the internet connection (like a company firewall, for example).

Whether or not your computer is connected to the Internet, a manual registration will likely be necessary if you’re seeing this error. To manually register the software and receive a Site Key, contact us at 952-846-4484 or email fastrack@rmcls.com. Be sure to include your license serial number, the site code listed on your installation screen, and your contact information. More information on site keys and manual registrations is available here.

This indicates connection difficulty between your computer and the RMC server. We will need to force a manual registration. To manually register the software and receive a Site Key, contact us at 952-846-4484 or email fastrack@rmcls.com. Be sure to include your license serial number and contact information. More information on site keys and manual registrations is available here.

Please contact us at 952-846-4484 or email fastrack@rmcls.com. Be sure to include the following information:

  1. Your license number for the FASTrack software.
  2. The error message you see when you try to run the FASTrack software.
  3. Go to your "Start" menu and find the "Computer" or "My Computer" icon. Right-click that icon and select "Properties." Send a screen shot of the window that pops up when you do this.

Most Invalid Serial Number errors result from typographical errors on the part of the user or a common misinterpretation of the alphanumeric characters. More information on invalid serial numbers is available here.

Send an email to fastrack@rmcls.com that includes the following information:

  • Your license serial number
  • The exact error (Include a screen shot of the error, if possible)
  • A description of the exact point that the error occurs
  • The make and model of your computer
  • The operating system of your computer
  • Whether you are using a personal or work computer
  • Whether you have full admin rights on the computer

Support Policies


Your CD or Downloadable FASTrack license has a term of one (1) year. Please see the 'Software License Information' for more details.

Only products purchased new through RMC or an authorized dealer (Amazon, Barnes and Noble, Baker and Taylor, etc.) will be supported by RMC. In addition, only the original owner of the software will be supported.

Should you require support for the FASTrack® application, RMC will need to verify the information entered into the Product Registration Form. Therefore, if you falsify ANY information in a field marked "Required," RMC reserves the right to deny support for this product.

RMC will not grant additional installations for any reason to any purchaser of FASTrack who has already obtained the certification associated with the software in question.

For support, email fastrack@rmcls.comor call 952-846-4484. Be sure to include your license serial number and a full description of the problem you’re experiencing. We will respond to all support inquiries within one business day, between the hours of 8 a.m. and 5 p.m., US Central Time.

Software License Extensions


Each installation of FASTrack Exam Simulation Software is valid for exactly one (1) year from the date of initial registration. At that time, the software license will expire and the application will revert to Demonstration Mode. Students who possess and are the original installer of a legally acquired and licensed copy of FASTrack may purchase an extension after the initial one-year period expires. A three-month FASTrack extension can be purchased directly from RMC for the cost of $75 by contacting Customer Service directly during regular business hours. Only one extension may be purchased per customer, and students who require additional use after their first extension must purchase a new copy of FASTrack at list price.

Also note RMC will not sell an extension to: any FASTrack user with fraudulent activity associated with their original installation, any FASTrack user who gave false or misleading information when registering their original copy, or any FASTrack user who has a license that has been expired for longer than six months. Due to concerns with fraudulent use and sharing, RMC will not grant extensions to any purchaser of FASTrack who has already obtained the certification associated with the software in question.

FASTrack Upgrade Information

Some FASTrack users may qualify for upgrades to a newer version. If you’re within one version of the software currently sold by RMC and have time remaining on your license, you might qualify for a free or discounted upgrade. See below for further details.

If you purchased FASTrack—either as a stand-alone, or as part of an Exam Prep System—and do not pass the exam before the exam was changed to the latest version, RMC will transfer the remaining days of your software license to the version designed for the new exam at NO CHARGE.

* Note: Your upgrade will NOT be done automatically—you must contact RMC to request it. For more details, contact RMC at 952-846-4484 or fastrack@rmcls.com.

Your FASTrack will be upgraded to the latest version at no charge if the following conditions are met:

  • You have time remaining on your existing license.
  • You have not passed the exam in question.
  • Your license has not been shared or violated in any way.
  • You purchased FASTrack directly from RMC.
  • The software for that exam type is still sold by RMC, either in CD/Downloadable or Cloud format, and your license is within 1 major version release of the currently sold software.
  • For any upgrade, the time remaining will be manually set to whatever time you have remaining on your existing version at the time of the upgrade.

RMC will not offer free upgrades to expired licenses, shared licenses, violated licenses, licenses belonging to people who have already passed the exam in question, software for exam types that are no longer sold/supported by RMC, or licenses not purchased directly from RMC or an Authorized Training Provider/Product Distributor. Students who have already passed the exam and/or did not purchase their software directly from RMC may still receive an upgrade, but will be subject to the Upgrade Fee outlined in the next section

Licenses purchased from somewhere other than directly from RMC (or an Authorized Training Provider/Product Distributor) will be subject to an Upgrade Fee in the amount of $29. The time remaining on each paid upgrade will be manually set to whatever time you have remaining on your existing version at the time of the upgrade.