FASTrack® Software Technical Support

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We offer live support between the hours of 8 a.m. and 5 p.m., US Central Time, Monday through Friday (except US Holidays).

For fast resolution call 952-846-4484 or email fastrack@rmcls.com or complete our contact form.

Be sure to include your contact information, any license keys, serial numbers and/or order invoice numbers, as well as a description of the problem. We will respond to all support inquires within one business day - most often responding on the same day.

Information in this FAQ is applicable to various versions of FASTrack (CD, downloadable and Cloud).

Most Common Issues

Although RMC previously offered FASTrack exam simulators in Downloadable and CD formats, we have since replaced the installed software model with online subscriptions:

  • FASTrack Cloud (internet-browser based subscription)
  • Downloadable/CD (installed Windows software with time-limited license)

All currently-supported exam types are available in the FASTrack Cloud subscription format. If you have a FASTrack Cloud subscription and need support, please call 952-846-4484, email fastrack@rmcls.com or complete this contact form.

We no longer offer self-service support for Downloadable/CD FASTrack software. If you have successfully installed and registered either PM FASTrack® for the PMI-ACP® Exam v2 or BA FASTrack® for the PMI-PBA® Exam v1, then you may continue to use that software to prepare for those respective exams in 2018 and 2019. All other versions of Downloadable/CD FASTrack software are now obsolete and should not be used to study for current exams.

Free or discounted upgrades to FASTrack Cloud may be available to purchasers of Downloadable/CD software. Please read below for more details.

As noted above, we no longer offer self-service support for Downloadable/CD FASTrack software. Limited phone and email support is available for those who have purchased, installed and/or registered Downloadable/CD software. Simply call 952-846-4484, email fastrack@rmcls.com or complete this contact form. For many situations, the best or only support option may be to use the online subscription model instead.

The only currently supported Downloadable/CD software versions are PM FASTrack® for the PMI-ACP® Exam v2 or BA FASTrack® for the PMI-PBA® Exam v1. Support for any other version of the Downloadable/CD software will be limited to determining your eligibility for upgrading and helping with account set-up, questions, etc. related to currently-available online subscription products.

We will discontinue the Downloadable/CD software registration process in December 2018. After that point, unregistered software licenses for available exam types must be transferred to online subscriptions with assistance from our support team in order to use the license. See below for information on free or discounted upgrades to FASTrack Cloud.

System Requirements for FASTrack Cloud


  • Requires a device (computer or tablet—6 inch screen minimum) connected to the Internet
  • Requires up-to-date web browser
  • Cross-platform compatible – works on late versions of Windows, Mac, iOS, Android, Linux
  • Account and testing information stored on internet, not locally on device

Complete FASTrack Support FAQ

Following are our current FASTrack offerings compatible with the latest versions of their respective exam types:

  • PM FASTrack® Cloud for the PMP® Exam, v9 (English, Spanish, Portuguese available – Arabic coming soon)
  • PM FASTrack® Cloud for the CAPM® Exam, v4 (English)
  • Agile FASTrack® Cloud for the PMI-ACP® Exam, v2 (English, Spanish, Portuguese available – Arabic coming soon)
  • BA FASTrack® Cloud for the PMI-PBA® Exam, v1 (English)

Information on upgrading to newer versions of FASTrack is available here.

Be sure to research and make sure that the version of the software you are using applies to the current exam offering. This is especially important during times of transitions between exam standards, as major changes to tested items often occurs. If you need help, contact us at 952-846-4484 or email fastrack@rmcls.com.

For the Downloadable/CD software, there are help files available with the installation. In the Cloud versions of the software, there are various contextual help links available within the software interface.

For the Downloadable/CD software, you do not need to have an internet connection to use the software. FASTrack Cloud can withstand interrupted internet sessions without losing data, but the best experience will be with constant internet connection. Note that internet connection interruptions will cause you to be unable to use the software until connection is re-established.

No. For security reasons, the questions contained in the FASTrack database cannot be printed, packaged, or exported to a master file for any reason.

No. All versions of FASTrack are single-user applications. Licenses/Subscriptions may not be transferred, re-sold, shared, or used by more than one person (the original user) in any way. FASTrack may not be installed on any computer where more than one person would be using it. Here is a link to the End User License and Subscription Agreement for all users of the software (in English with available translations in other languages).

RMC does not offer a multi-user or corporate site license for FASTrack. A single-user license must be purchased for each user of the software. However, RMC does offer various bulk discounts or partner discounts. For more information, contact us at 952-846-4484 or email fastrack@rmcls.com.

RMC offers a one-time three-month extension for $75 (for PMP® Exam) or $50 (for other exam types). More information is available here.

We would advise against it. Firstly, we no longer sell or support CD/downloadable versions of the software. Secondly, if the software for sale has been used by someone else, it would be a violation of the license agreement and international copyright law to sell or use that software license. You will most likely have problems installing and/or registering the software. Amazon.com is a legitimate reseller of our products, and they do not sell used FASTrack software. However, we have seen several independent sellers post used software for sale using Amazon.com's Marketplace, eBay, or other shopping sites. Unless you are purchasing the software directly from RMC, Amazon.com, or a different legitimate reseller, until you receive the license key, there is no way to determine whether the installations have been used. RMC will not support users if they are using the software in violation of the license agreement.

Furthermore, we will discontinue the Downloadable/CD software registration process in December 2018. After that point, unregistered software licenses for available exam types must be transferred to online subscriptions with assistance from our support team in order to use the license. See below for information on free or discounted upgrades to FASTrack Cloud.

No. FASTrack software may not be installed on any computer where more than one person would be using it. Every person who wants to use the software or view the question database would have to purchase their own license serial number. Furthermore, sharing of Cloud licenses is also not allowed.

Here is a link to the End User License and Subscription Agreement for all users of the software (in English with available translations in other languages).

No. The FASTrack subscriptions may not be given away, sold, or transferred in any way if the software has already been used.

FASTrack may not be:

  • Used in a classroom without permission.
  • Projected in class without permission.
  • Reprinted without permission.
  • Shared in any way. It comes with a single-user license.
  • Reused or transferred to another individual after initial use.

Please ask us about our Partner Programs to receive quantity discounts on purchases and gain permission to use our materials in ways beyond what is available under copyright laws. For more information, contact us at 952-846-4484 or email fastrack@rmcls.com

Since the FASTrack software is a single-user license, RMC needs to be able to verify the user of the software. Should you require support, RMC will need to verify the information entered when registering the software. Therefore, if you falsify ANY required information, RMC reserves the right to deny support for this product. RMC does not share your user information with anyone.

Support Policies


Here is a link to the End User License and Subscription Agreement for all users of the software (in English with available translations in other languages).

Only products purchased new through RMC or an authorized dealer (Amazon, Barnes and Noble, Baker and Taylor, etc.) will be supported by RMC. In addition, only the original owner of the software will be supported.

Should you require support for the FASTrack® application, RMC will need to verify the information entered into the Product Registration Form. Therefore, if you falsify ANY information in a field marked "Required," RMC reserves the right to deny support for this product.

RMC will not grant subscription extensions or support for any reason to any purchaser of FASTrack who has already obtained the certification associated with the software in question.

For support, email fastrack@rmcls.comor call 952-846-4484. Be sure to include your license serial number and a full description of the problem you’re experiencing. We will respond to all support inquiries within one business day, between the hours of 8 a.m. and 5 p.m., US Central Time.

Software License Extensions


For Cloud subscriptions, your subscription will expire after the time indicated by the particular product purchased. A three-month FASTrack extension can be purchased directly from RMC for the cost of $75 (for PMP® Exam) or $50 (for other exam types) by contacting Customer Service directly during regular business hours.

For Downloadable/CD software installation of FASTrack Exam Simulation Software is valid for exactly one (1) year from the date of initial registration. At that time, the software license will expire and the application will revert to Demonstration Mode. Students who possess and are the original installer of a legally acquired and licensed copy of FASTrack may purchase an extension after the initial one-year period expires. A three-month FASTrack extension can be purchased directly from RMC for the cost of $75 (for PMP® Exam) or $50 (for other exam types) by contacting Customer Service directly during regular business hours. Extensions for Downloadable/CD software may instead be offered in online subscription format if Downloadable/CD installation or registration is no longer available.

Also note RMC will not sell an extension to: any FASTrack user with fraudulent activity associated with their original installation, any FASTrack user who gave false or misleading information when registering their original copy, or any FASTrack user who has a license that has been expired for longer than six months. Due to concerns with fraudulent use and sharing, RMC will not grant extensions to any purchaser of FASTrack who has already obtained the certification associated with the software in question.

FASTrack Upgrade Information

Some FASTrack users may qualify for upgrades to a newer version. If you’re within one version of the software currently sold by RMC and have time remaining on your license, you might qualify for a free or discounted upgrade. See below for further details.

If you purchased FASTrack—either as a stand-alone, or as part of an Exam Prep System—and do not pass the exam before the exam was changed to the latest version, RMC will transfer the remaining days of your software license to the version designed for the new exam at NO CHARGE.

* Note: Your upgrade will NOT be done automatically—you must contact RMC to request it. For more details, contact RMC at 952-846-4484 or fastrack@rmcls.com.

Your FASTrack will be upgraded to the latest version at no charge if the following conditions are met:

  • You have time remaining on your existing license.
  • You have not passed the exam in question.
  • Your license has not been shared or violated in any way.
  • You purchased FASTrack directly from RMC.
  • The software for that exam type is still sold by RMC, either in CD/Downloadable or Cloud format, and your license is within 1 major version release of the currently sold software.
  • For any upgrade, the time remaining will be manually set to whatever time you have remaining on your existing version at the time of the upgrade. Exceptions will be considered in cases where software for the latest exam was not immediately available at the time the exam changed.

RMC will not offer free upgrades to expired licenses, shared licenses, violated licenses, licenses belonging to people who have already passed the exam in question, software for exam types that are no longer sold/supported by RMC, or licenses not purchased directly from RMC or an Authorized Training Provider/Product Distributor. Students who have already passed the exam and/or did not purchase their software directly from RMC may still receive an upgrade, but will be subject to the Upgrade Fee outlined in the next section.

Licenses purchased from somewhere other than directly from RMC (or an Authorized Training Provider/Product Distributor) will be subject to an Upgrade Fee in the amount of $29. The time remaining on each paid upgrade will be manually set to whatever time you have remaining on your existing version at the time of the upgrade. Exceptions will be considered in cases where software for the latest exam was not immediately available at the time the exam changed.